1.- Who is responsible for processing your data?

The responsible of the processing of your personal data is KRAKAUER MANAGEMENT GMBH, hereinafter , “SMART VIENNA”  under the following address: Waldeckgasse 1, 1180 Vienna, Austria.

This Privacy Policy regulates the access and use of the website (hereinafter, the “Website”) that SMART VIENNA makes available to Internet users (hereinafter, the “Users”) interested in the contents (hereinafter, the “Contents”) and services (hereinafter, the “Services”) offered by SMART VIENNA on it.


Phone number : +43(0)14705305


2.- Recommendations

Please read carefully and follow the recommendations below:

  • Keep your computer equipped with properly updated antivirus software against malicious software and spyware applications that may endanger your Internet browsing and the information hosted on your computer.
  • Read and review this Privacy Policy and all legal texts made available by SMART VIENNA on the Website


3.- Information about the data SMART VIENNA collects through the Website

For the proper functioning of the Website, SMART VIENNA may have access to the following data provided, where appropriate, by the User:

  • Identification data: name and surname of the User.
  • Contact details: email and telephone number.


4.- Why is SMART VIENNA entitled to process your data?

SMART VIENNA’s legitimate basis for the processing of Users’ data through this Website is the consent of the Users to the processing of their personal data, as well as the execution of a contract to which the interested party is a party or the application of pre-contractual measures at the request of the interested party.

In this sense, SMART VIENNA processes the personal data of the Users in order to allow the commercial relationship requested by the user and for the sending of commercial communications and/or Newsletters.

By accepting this Privacy Policy and ticking the corresponding boxes, the User consents to such processing.

SMART VIENNA takes the protection of your privacy and personal data very seriously. For this reason, your personal data is kept securely and treated with the utmost care in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “General Data Protection Regulation” or “Data Protection Regulation or GDPR”).

This Privacy Policy regulates the access and use of the service that SMART VIENNA makes available to the User interested in the services and content hosted on the Website.

With regard to this point, the User may withdraw his/her consent at any time by sending a message to the following e-mail address: REINHARD@ KRAKAUER.AT without affecting the lawfulness of the processing based on the consent prior to its withdrawal.


5.- What are the purposes of the processing of your personal data?

Your personal data collected by SMART VIENNA may be used for the following purposes, according to the consent given in the corresponding registration form:

  • The provision of the services offered through the Website.
  • The management of queries raised by Users and the contracting of services carried out by them through the Website.
  • Receive by letter, telephone, e-mail, SMS/MMS, or other equivalent means of electronic communication, communications or information about SMART VIENNA’s activity.


6.- Accuracy of the data provided by Users

The User guarantees the truthfulness of the personal data provided and undertakes to inform SMART VIENNA of any changes thereto. The User shall be responsible, in any case, for the veracity of the data provided, and SMART VIENNA reserves the right to exclude from the services any User who has provided false data, without prejudice to any other actions that may be applicable by law.

It is recommended that Users protect their data with the utmost diligence by using appropriate security tools. SMART VIENNA shall not be liable for any theft, illegal modification or loss of data.

Any modification or update of the data must be communicated to SMART VIENNA through the means of communication provided for in this Privacy Policy.

7.- Data retention

The protection of the privacy and personal data of Users is very important to SMART VIENNA. Therefore, SMART VIENNA makes every effort to prevent the User’s data from being misused. Only authorised personnel have access to the User’s data.

The User’s personal data will be kept by SMART VIENNA for the purposes for which they have been provided, provided that the User has not revoked his/her consent by requesting the deletion of his/her account or the deletion of certain personal data from the Website.

Subsequently, if necessary, SMART VIENNA will keep the information blocked for the legally established periods.

SMART VIENNA undertakes to comply with its obligation of secrecy and confidentiality of personal data in accordance with the provisions of the applicable legislation.


8.- User rights

LUsers have the right to:

  • Access their personal data;
  • Request the rectification of any inaccurate data;
  • Request the deletion of their data;
  • Request the restriction of the processing of their data;
  • Oppose the processing of their data;
  • Request the portability of their data.
  • Likewise, Users shall have the right not to be subject to decisions based solely on automated data processing.

The User may exercise all these rights by sending an e-mail to the following address: indicating the reason for their request and providing a copy of their ID card.

The User may also send their request by ordinary mail to the following address: Waldeckgasse 1, 1180 Vienna, Austria.

The communication addressed to SMART VIENNA must contain the following information:

  •  Name and surname of the User; photocopy of his/her national identity card, passport or other valid document that identifies him/her.
  • Concrete request .

Without prejudice to any other administrative or judicial remedy, the User shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which he/she has his/her habitual residence, place of work or place of the alleged infringement, in case he/she considers that the processing of his/her personal data is not lawful, as well as in the event that the exercise of his/her rights is not satisfied. The supervisory authority with which the complaint has been lodged shall inform the complainant of the progress and outcome of the complaint.

9.- Data security

Protecting the privacy and personal data of Users is very important to SMART VIENNA. Therefore, SMART VIENNA has taken all measures within its power to prevent your data from being misused, allowing access to them only to authorised personnel.

SMART VIENNA maintains adequate security for the protection of personal data in accordance with applicable legislation and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided by the User through the Website, without prejudice to informing you that Internet security measures are not impregnable.

SMART VIENNA undertakes to comply with the duty of secrecy and confidentiality with respect to personal data in accordance with applicable legislation.

In those services of the Website that require registration as a User, a password must be chosen. The User is responsible for maintaining the confidentiality of this password, as well as for all activities that occur in the session initiated with his/her name and password.

The User undertakes to notify SMART VIENNA as soon as possible of any unauthorised use of his/her User name and/or password or any other breach of security. SMART VIENNA shall not be liable for any damages or losses that may arise due to the User’s failure to comply with this obligation.

10.- Transfers and/or assignments to third parties

We inform you that your personal data may not be passed on to third parties in the training sector, the illustration or video game industry or any other, in accordance with the consent given on the corresponding form.

11.- Questions

If you have any questions about our Privacy Policy, please contact us by sending an email to: REINHARD@KRAKAUER.AT

Likewise, if you consider that your rights are not properly safeguarded, you have the right to file a complaint with the Spanish Data Protection Agency, whose contact details are: telephone numbers 901 100 099 and 912 663 517; postal address C/ Jorge Juan 6, 28001 Madrid; electronic office https://sedeagpd.gob.es/sede-electronica-web/ and Request www.agpd.es.


12.- Acceptance and Consent

The User declares to have been informed of the conditions on personal data protection, accepting and consenting to the processing of the same by SMART VIENNA, in the manner and for the purposes indicated in this Privacy Policy.